SportsPress should provide customer service chat
My wordpress host wpengine.com provide live chat support and it's instant and super awesome! They answer questions right away and send you on your way in minutes. The idea of having to submit tickets and way 24hrs is quite archaic and outdated when there are some many faster ways to communicate and keep those lines of communication open. I would pay for that because when it's crunch time and you are trying to setup a tournament, etc you need help TODAY! not tomorrrow or two days from now. That's one of the best things that you could do for your customers. Improve, grow, evolve, and more importantly, take care of your customers.